Redesigned an outdated payment gateway flow by incorporating updated brand guidelines, aligning with modern UX/UI trends, and addressing user feedback to improve usability and overall experience.
Role
UX Designer
Employer
Platform
Mobile
Industry
Financial Services
Results
Reduced friction during checkout and increased user confidence. By incorporating clear visual cues and intuitive error handling, the design improved user satisfaction and minimized drop-offs.
The scalable architecture and modular components facilitated easier future updates, supporting ongoing business growth and compliance needs.
Delivered a seamless and secure payment experience that significantly improved user trust and reduced transaction friction
Enhanced user flow clarity and feedback, which contributed to a smoother checkout process and lowered potential drop-offs
Background
The existing payment gateway flow had become outdated, both visually and functionally.
As part of a broader product update, the goal was to modernize the experience by aligning it with new brand guidelines and addressing usability pain points reported by users.
Part of the challenge was to elevate and clarify the user experience while maintaining familiarity, ensuring merchants could adapt easily without significant changes to their cognitive flow.
The original feed, highlighting some of it’s shortfalls.
Improved clarity and reduced friction during checkout.
Approach
This redesign aimed to improve clarity, reduce friction during checkout, and enhance user trust throughout the process.
I focused on improving visual hierarchy, simplifying input steps, and adding reassurance elements to build user trust.
High-fidelity prototypes were created to test layout and interaction before handing off to development.
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